3S’s Tom Hargreaves recently spoke at a major industry conference on the Future of Utilities: Smart Energy 2019. Across two days, the conference explored the range of ways that smarter technologies and approaches might change the UK energy system. Tom Hargreaves’ presentation focussed on the challenges householders face when engaging with smart home technologies. This drew on his work as part of the EPSRC-funded REFIT project, and specifically on his recent open access paper on Learning to live in a smart home.